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July 23, 2007

Best Practices Community of Practice

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It was not all that long ago that in order to communicate with someone, we had to take out a piece of paper and either type or hand-write a note then put it in an envelope and send it to the intended recipient. Now, we sit in front of a computer, type a note and click 'Send' and within moments our note is in the hands of the recipient. This convenience can be considered both a convenience and a curse. We are now able to communicate in an almost real-time manner - a good thing. However, the amount of email received has increased to unbelieveable levels which means our organizations must now try to manage the email beast.

AIIM is launching a pilot Best Practices Community of Practice (CoP) that will work on providing real-life assistance on how to manage email in our organizations. The first CoP is limited in invitees and attendees to allow us to accurately assess the success of the effort. The intent of the CoP is to bring together subject experts on a given topic, provide some baseline knowledge, and using wikis and conference calls fairly rapidly draft a 25-50 page best practice to help end users.

Our first topic is email management. There are many facets to this topic. The CoP will determine the part of email management that it will deal with and then begin to work on a best practice draft. When the draft is completed it will go through a review process prior to being published and will be made available free of charge to AIIM Professional members. Watch the AIIM web site for this guide at the end of the year.

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